Exchange/Return/Warranty Policy

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Exchange/Return 

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Making every single one of our customers happy is a core tenet at Chairs Actually. If you are unhappy with your purchase due to a manufacturing defect, we are happy to exchange it for you (with the exception of bespoke items). However, we hope the customer understands that photos are used for illustration purposes only and there might be slight variations in terms of color/texture/sizes due to lighting and editing, and not every perceived flaw is a core manufacturing defect.

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Specifically, core manufacturing defects are defects which renders the product unusable when received and examples include

 

a)    Broken legs

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b)    Torn upholstery upon receipt of product

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c)    Faulty wheels etc

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And does not include

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d)    Scratches

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e)    Variations in color shades

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f)    Wear and tear etc

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In addition, 

 

a)    We reserve the right to decide if a flaw constitutes a manufacturing defect and/or mechanism failure.

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b)    It is important that items are returned in their original packaging. 

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c)    To prevent our return/exchange policy from being abused, the customer is expected to pay for the transport costs of the relevant product.

 

 

Warranty

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Like our exchange/return policy, our warranty policy only covers core manufacturing defects. Specifically, core manufacturing defects are defects which renders the product unusable and examples include 

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a)    Broken legs

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b)    Broken backrests

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c)    Faulty wheels etc

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And does not include

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d)    Scratches

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e)    Variations in color shades

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f)    Wear and tear etc

 

In addition

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a)    Our warranty protection does not cover any problems resulting from wear and tear, user misuse, improper set-up or unauthorized modification. 

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b)    Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance.

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c)    We reserve the right to decide if a flaw constitutes a manufacturing defect and/or mechanism failure.

 

d)    It is important that items are returned in their original packaging.

 

e)    To prevent our return/exchange policy from being abused, the customer is expected to pay for the transport costs of the relevant product.